Legal

Privacy Policy

Last updated: May 2025

1. Who We Are

Sendxa is a booking and client intake platform for service businesses, operated by Sendxa Technologies, Nairobi, Kenya. You can reach us at support@sendxa.co.ke.

2. Information We Collect

We collect information in two ways:

Information you give us — such as your name, email, business details, and content you upload when creating an account or setting up your profile.
Information clients submit — when someone fills out a booking form on your Sendxa page, that information is collected and made available to you as the business owner.
Basic usage data — such as pages visited and device type, used only to improve the platform.

3. How We Use Your Information

To operate and provide the Sendxa platform
To send you account-related notifications
To send clients booking confirmation messages on your behalf
To create calendar events on your behalf, if you choose to connect your Google Calendar
To process your subscription payments

We do not sell your data or use it for advertising.

4. Google Calendar

If you connect your Google Calendar, Sendxa will create calendar events when clients submit bookings. We only create events — we do not read, modify, or delete your existing calendar data. You can disconnect at any time from your account settings.

Our use of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements.

5. Data Storage and Security

Your data is stored securely using reputable cloud infrastructure with encryption in transit and at rest. We do not store payment card numbers or mobile money credentials — payments are processed entirely by our payment provider.

6. Sharing Your Data

We share your data only with the third-party services necessary to run Sendxa — such as our hosting provider, email delivery service, and payment processor. We do not share your data with advertisers or unrelated parties.

7. Business Owners and Client Data

As a business owner using Sendxa, you are responsible for the client information collected through your booking forms. Use client data only for the purposes your clients expect, and do not collect sensitive personal information without proper consent.

8. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing support@sendxa.co.ke. Account deletion requests are processed within 30 days.

9. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated to registered users by email.